Caution when buying from Yes-Asia:
I recently bought a set of DVDs from them, and upon inspection I have every reason to believe that the discs were pirated (seriously, I could download better quality movie files than the ones they had on there... and the dead giveaway is that the URL for the downloads were actually on the screen in the discs!).
The return/refund policy is this:
- Mail item back to Hong Kong (cost me $50)
- If they find no defect, they'll mail it back to you but not refund your shipping.
- If they find a defect, they'll send you a replacement.
- Only if they don't have that item in stock anymore would they give you a STORE CREDIT refund.
- They do not refund your money under any circumstances.
So I mailed the item back with a letter explaining why I thought it was pirated, and demanded a refund in money because I didn't trust their company anymore.
They said, if you can't provide the specific disc number and the place on the disc where the defect/URL is found, they can't look into it.
I said, I haven't watched all 47 discs, and the discs didn't have unique numbers on them anyway. But I can tell you the unique name on the disc that has the problem.
They said, too bad. We can't look into it.
So this has dragged on since February, and I was like *#&@#$^ about it today. So I called my credit card company to see if they could do something about it. But no. Because YesAsia's store policy is "in-store credit only", not even Visa could go and extract money from them for a disputed charge.
I've had good transactions with YesAsia before, but this has taught me not to be too careless. Their policies put the unhappy customer in a very bad position. First, you mail the product back, so you have no more concrete evidence on hand. Second, it's up to them to decide whether to give you credit or not; satisfaction is NOT guaranteed. Third, the best they could do is to give you an in-store credit, so you're forced to buy something else from them.
Moral? Only buy from them if you've shopped around (there are other internet sites that sell Asian products, or you could look into ordering directly from the manufacturer). YesAsia's prices are slightly higher than average because their shipping is "free". (Of course, all your returns have to be sent to Hong Kong by airmail, and that can be super costly, like in my case.)
"Whatever you do, don't fall off the bridge! It'll be a pain to try to get back up again." - Private, DW 8